Tour and Tell:
Stronger Relationships.
Smarter Legislation.
In partnership with the NG9-1-1 Institute, we’re proud to launch Tour and Tell, a nationwide initiative to build stronger legislative relationships by inviting members of Congress into local 911 centers.
National Public Safety Telecommunicators Week is approaching, and now is the time to plan. One of the most meaningful ways to support 911 professionals is through legislative change, making this the perfect opportunity to invite lawmakers into your center.
When Congress is in recess, many representatives are back in their home districts, which is the ideal time for 911 centers to open their doors and give elected officials a firsthand look at the critical work being done every day.
To support these efforts, we’ve created customizable resources for both 911 professionals and legislators, everything needed to request, plan, and host impactful tours that spark real understanding and support for emergency communications, including the federal legislative calendar.
Let’s show them what it takes to answer the call. By offering your legislators a firsthand look at your PSAP, you help them understand why modernizing our nation’s 911 system through NG911 is essential. Legacy 911 can't support today’s mobile, text, video, and data-driven world. NG911 can. Let’s build legislative support for 911, one tour at a time.
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Tour & Tell: Bringing Congress to the frontline of emergency response.
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NG911 ✳︎ Data-driven ✳︎ Advocacy ✳︎ Invite them in ✳︎ Tour & Tell: Bringing Congress to the frontline of emergency response. ✳︎
Building relationships with Congress doesn’t have to be intimidating. 10 Truths from a Legislative Staffer offers practical, insider guidance on how 911 leaders can effectively engage congressional offices, build trust with staff, and advocate for real NG911 impact. Learn what actually works before, during, and after a visit, and how to turn conversations into relationships.
Download Your FREE Tools:
Hosting an elected official tour is a powerful way to build understanding and long-term support for your 911 center. The Elected Officials Tour Guide for 911 Call Centers helps center leaders prepare for visits, communicate impact, and turn tours into meaningful advocacy. Download the guide to make every visit count.
911 is one of the most visible, nonpartisan issues elected officials can support, when they truly understand it. This guide walks leaders through the importance of 911, what they’ll see on a call center tour, and how those visits can lead to stronger policy and funding decisions. A practical resource for turning tours into lasting partnerships.
Check out the 2026 Congressional Calendar to plan your Tour when Congress is not in session.
“While each center I’ve visited has been staffed by confident and capable professionals, each faces its own unique challenges. I encourage all my colleagues to visit a 911 center themselves to learn more about what we can do as legislators to support them.”
- Congressman John Shimkus, Former Co-Chair, NextGen 9-1-1 Caucus